PRIVACY POLICY
Your privacy is important to us. This privacy notice for Handmadeheaven.eu (“we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you: visit our website at www.handmadeheaven.eu, or any website of ours that links to this privacy notice or connect with us in other related ways, including any sales, marketing, or events.
This privacy notice will help you to understand your privacy rights and choices, if you have various concerns or questions. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please feel free to contact us info@handmadeheaven.eu
SUMMARY OF KEY POINTS
Below you will find the key points from our privacy notice.
~ What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
~ Do we process any sensitive personal information? We do not process sensitive personal information.
~ How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
~ In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
~ How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that cybercriminals, hackers or other unauthorized third parties will not be able to defeat our security and improperly collect, steal, access or modify any of your information.
~ What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
~ How do you exercise your rights? Getting in contact with us is the easiest way to exercise your rights or by submitting a data subject access request. We will consider and act upon any request in accordance with applicable data protection laws.
SECTION 1 – WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services or otherwise when you contact us. The Personal Information we collect: name, email address, billing address, shipping address, payment information (including credit card numbers) and phone number (if you choose to provide it).
Sensitive Information: we do not process sensitive information.
Payment data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. We use PayPal to power our online store. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive or to otherwise protect our rights.
Information automatically collected
We automatically collect certain information when you visit, navigate or use the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, device characteristics and browser, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:
~ Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the time/date stamps associated with your usage, searches, files and pages viewed and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
~ Device Data. We collect device data such as information about your phone, tablet or computer, or other device you use to access the Services. Depending on the device used, this device data may include information such as device and application identification numbers, your IP address (or proxy server), location, browser type, hardware model, internet service provider and/or mobile carrier, operating system and system configuration information.
~ Location Data. We collect location data such as information about your device’s location, which can be either imprecise or precise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, based on your IP address, we may use GPS and other technologies to collect geolocation data that tells us your current location. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
SECTION 2 – HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new offers, services and products.
SECTION 3 – WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
If you are in the UK or EU, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
– Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
– Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
– Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
If you are in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent).
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
– If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way;
– For business transactions provided certain conditions are met;
– For investigations and fraud detection and prevention;
– For identifying injured, ill, or deceased persons and communicating with next of kin;
– If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province;
– If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim;– If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse;– If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records;
– If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced;
– If the collection is solely for journalistic, artistic, or literary purposes;
– If the information is publicly available and is specified by the regulations.
SECTION 4 – WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information, meaning that they cannot do anything with your personal information unless we have instructed them to do it. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. They will also not share your personal information with any organization apart from us. The category of third parties we may share personal information with are as follows: Data Analytics Services.
We also may need to share your personal information in the following situations:
– Business Transfers: we may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
SECTION 5 – DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a few different cookies, including functional, advertising, performance and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (if you choose so <stay signed in>). This means you don’t have to re-enter this information every time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, for example if they are a frequent visitor or it’s their first time visiting. By choice, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
SECTION 6 – IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
Our servers are in the Netherlands. If you are accessing our Services from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.
SECTION 7 – HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
SECTION 8 – DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our data base or records.
SECTION 9 – WHAT ARE YOUR PRIVACY RIGHTS?
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can: Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
SECTION 10 – CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
SECTION 11 – DO WE MAKE UPDATES TO THIS NOTICE?
We encourage you to review this privacy notice frequently to be informed of how we are protecting your information, updates and possible changes of this notice.
SECTION 12 – HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact us by email (info@handmadeheaven.eu).
SECTION 13 – HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
Edited on 26 August 2024